Helius, Call Center

Software de Manejo de Colas..Muy bueno.
OJO!! es pago , se puede bajar para probar.
Mira los ScreenShots tew van a dar una idea del producto.
QueueMetrics - A call center monitoring software for the Asterisk PBX
screenshots
http://queuemetrics.com/screenshots.jsp

http://queuemetrics.com/index.jsp
QueueMetrics
With over 150 quantitative metrics available, your call center runs smoothly and problems are easily pointed out. You measure budget targets, SLA targets, agent activity and more with a level of details that goes down to listening to any call on any queue - right from your browser.
You see taken calls, lost calls, agent sessions and call center activity, broken down by period, queue or agent.
QueueMetrics lets you monitor your call center in real time - what your agents are doing, how many calls are waiting in each queue, how much time has been spent in each stage of call handling. You can barge-in to selected calls and view agents displays remotely. You can also set alarm conditions and have QueueMetrics report them graphically.
A real-time wallboard mode lets you use a video projector or a large screen in order to see the activity of your call-center in real-time.
QueueMetrics supports an unlimited number of inbound queues, each with multiple prioritized agents, and supports virtual queues made up of aggregations of existing queues. Calls that are processed on more than one queue can also be tracked easily thanks to the "multi-stint" call mode.
QueueMetrics eases the burden of your agents too - they can easily see whether the're logged on or not, they can see their incoming calls as they are processed and they can even launch external webapps - passing data gathered from IVRs or Caller*ID information - at the click of a button. They can mark incoming calls with call codes, and can set the reasons why they go on pause from the ACD, so you can track who did sales and back-office activities at a glance.
You can also have external visitors access the system remotely and see real-time reports and daily indicators, in real time. They can also listen to ongoing calls and view the agents' screens.
So whether you manage a 2 or a 200-agent call center, with one single server or a cluster of Asterisk boxes, and want to understand what's going on with it, QueueMetrics will help you meet and exceed your goals.
QueueMetrics fully supports all versions of Asterisk ranging from version 0.7 to the latest version 1.4.
QueueMetrics supports both analysis of the queue log file and reading data out of a MySQL database, in order to suit even the biggest call centers. Multi-server and clustered call centers are also supported.
QueueMetrics supports both inbound and outbound call-centers, with full reporting in both cases.